Microsoft Support- Pile of Steaming Poo!

For months now I have been trying to get help from various Microsoft support entities. My Office Live email has never worked, I was sent a bad key for my Windows OneCare subscription, I have been trying to find out why Microsoft insists on checking my Tablet PC OS software with Windows Genuine Advantage when the only way you can get the Tablet PC OS is with a Tablet PC. Written requests for support on these issues have resulted in nothing but false information, unrelated information (do they actually READ the emails?), and excuses.

Finally, this morning I called Microsoft and asked if there was someone I could talk to who could address these problems. The receptionist told me I had to put my complaints in writing. Considering the written requests that I have sent over the last year, I started laughing. Surprisingly, she giggled a bit, too. I then asked if she had the phone number for Apple. She said no, but I wonder if I might be able to put in a written request for THAT?!