Bangalore Babble

Part of providing good customer support/service is being able to understand the problem the customer is having. This requires that you understand the language the customer is speaking. Unfortunately, most customer service in the U.S. has been turned over to companies in India, where they simply do not understand the English language. I cannot tell you how many times I have received a reply to a support request that had nothing to do with the question I had asked.

In an effort to increase awareness of the problem, I am going to start posting Bangalore Babble as I encounter it. Companies should know that my response to this type of service is to stop buying their products. What will happen when all companies provide the same level of poor service? I suspect that smaller businesses will crop up that will provide products and services at previous high levels. Of course, these companies won't be able to give $210 million severance packages to CEO's who leave due to poor performance.

Without further ado, here is today's Bangalore Babble from the Logitech Support Forums:

"May I know what assistance do you requires form us?"